Privacy policy

This privacy policy describes how ORASNOW LTD (Company No. 17555730), registered at 191 Baring Road, London SE12 0LD, England, trading as Vimella, collects and uses personal information when you visit or order from this online store.

Contact for privacy questions: contact@vimella.shop, or +1 208-305-7382.

Information we collect

We collect information you provide when you place an order, create an account, contact us, or subscribe to email updates. This can include your name, email address, phone number, shipping and billing addresses, payment details processed by Shopify and its payment providers, order contents, and the personalization text or photographs you send us so we can make your dish.

When you browse the store, Shopify may also collect standard technical information such as IP address, browser type, device information, and cookies that make the cart, checkout, and store session work.

How we use information

We use this information to fulfill and support orders, process payments, communicate with you, personalize the products you requested, meet legal and accounting obligations, and operate this Shopify store. We do not sell your personal information.

Sharing

This store is hosted by Shopify. Shopify and its payment, shipping, and infrastructure providers process information as needed to run the store and deliver orders. We may also share information when required by law.

We have not connected a separate advertising or analytics app to this store as of this policy’s publication, other than the services provided with Shopify itself. If that changes, we will update this policy.

Retention and international transfers

ORASNOW LTD is established in the United Kingdom and ships to the United States, so your information may be processed in the United Kingdom, the United States, and other countries where Shopify and its providers operate. We keep order records for as long as needed to fulfill the contract, handle returns, and meet legal record-keeping duties.

Your rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold, or to object to or restrict certain processing. To make a request, email contact@vimella.shop. You may also have the right to complain to the UK Information Commissioner’s Office or another competent authority.

Cookies

The store uses cookies and similar technologies that Shopify requires for a functioning cart, checkout, and preference memory. You can control cookies in your browser, but parts of checkout may not work if they are blocked.