This refund and returns policy applies to Vimella, the storefront of ORASNOW LTD (Company No. 17555730), 191 Baring Road, London SE12 0LD, England. A dedicated Returns page repeats these terms.
Time limit
You have 30 days from delivery, not from the purchase date, to contact us about a return at contact@vimella.shop. Include your order number. For damaged, defective, or not-as-described items, please include photographs.
Made-to-order items
Our dishes are made to order. We do not accept returns for a change of mind or for typographical errors in personalization. This is stated on product pages before checkout.
Damaged, defective, or not as described
If an item arrives damaged, is defective, or is not as described, we will offer a replacement or a refund. In these cases, Vimella pays the return shipping to the United Kingdom.
Change of mind, if ever accepted
If we accept a change-of-mind return at our discretion, you pay the return shipping to the United Kingdom.
Refunds
Approved refunds are issued to the original payment method after we inspect the returned item. Inspection and refund typically take 5–10 business days after we receive the return.