These terms of service apply to the Vimella online store operated by ORASNOW LTD (Company No. 17555730), registered office 191 Baring Road, London SE12 0LD, England. By placing an order you agree to these terms.
Contact: contact@vimella.shop, +1 208-305-7382.
The products
Vimella sells personalized ceramic jewelry dishes that we make to order and ship from London, United Kingdom, to the United States. Product descriptions, dimensions, prices in USD, and processing times on the product pages form part of the contract. Photography currently used on some product pages is temporary placeholder imagery and will be replaced.
Colors, typography, and printed details can vary slightly from what you see on a screen. Personalization will follow the text (and, where relevant, the photograph) you provide.
Orders and payment
Prices are shown in US dollars and are due at checkout. An order is an offer to buy; we may decline or cancel an order if we cannot fulfill it, if there is an obvious pricing or typographical error, or if we suspect fraud. If we cancel a paid order, we will refund the amount paid.
Personalization
You are responsible for checking names, dates, and messages before you pay. Because items are made to order, we do not accept returns for typographical errors in personalization or for a change of mind, as explained in our refund and returns policy.
Shipping and returns
Shipping to the United States is free. Processing times, transit times, and destinations are set out in our Shipping policy. Returns and refunds are set out in our Refund policy and the Returns page. Those pages are part of these terms.
Intellectual property
The Vimella name, this website’s original content, and our product designs are owned or used by ORASNOW LTD. You may not copy them for commercial use without permission. Personalization you submit is used only to fulfill your order and to communicate with you about it.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot be limited under applicable law. Subject to that, we are not liable for indirect or consequential losses, and our total liability for a claim arising from an order is limited to the amount you paid for that order.
Governing law
These terms are governed by the laws of England and Wales. If a dispute cannot be resolved directly, the courts of England and Wales have jurisdiction, without limiting any rights a consumer may have under the mandatory laws of their place of residence.