Where are Vimella dishes made and shipped from?
Vimella designs and makes the dishes and ships them from London, United Kingdom. The legal entity behind the store is ORASNOW LTD (Company No. 17555730), registered at 191 Baring Road, London SE12 0LD, England. We currently ship to the United States.
How long will my order take?
Processing takes 2–3 business days because each piece is made to order. After dispatch, delivery to the United States typically takes 5–8 business days. From the order date, typical receipt is about 7–11 business days. These are typical ranges, not guaranteed dates.
What does shipping cost?
Shipping to the United States is free on all orders. We ship from London, United Kingdom, by Standard shipping. We do not offer a paid or faster shipping option.
How do I add names, a date, a message, or a photo?
Enter names, a date, or a short message in the Names/Date/Message field on the product page before you add the dish to your cart. Please check spelling carefully. Because each piece is made to order, we cannot accept returns for typographical errors in personalization. If the design includes a photo, email the image to contact@vimella.shop after you order and include your order number.
What are the dishes made of, and how large are they?
The dishes are ceramic. Heart, Round, and White Round shapes measure 3.9 inches (10 cm) across. Square and Line Square shapes measure 3.5 inches (9 cm) across. Some designs also offer a Wavy Square shape.
What is your returns policy?
You have 30 days from delivery — not from the purchase date — to contact us about a return. We do not accept returns for a change of mind or for typographical errors in personalization. If an item arrives damaged, defective, or not as described, we will replace it or refund you, and we pay return shipping to the United Kingdom. If we ever accept a change-of-mind return at our discretion, you pay return shipping to the United Kingdom. Full details are on our Returns page.
Who should I contact?
Email contact@vimella.shop or call +1 208-305-7382. Our registered office is 191 Baring Road, London SE12 0LD, England.